Case acceptance software that keeps working after the patient leaves

A patient says "I'll think about it" and walks out with a PDF full of clinical codes. In most practices that is the last structured contact about the plan. AltaDent turns that moment into a guided decision.

The problem is not the plan. It is what happens after.

The average UK practice accepts 42% of the treatment it presents, while the top decile reaches 75% (Henry Schein One, 2026 Catalyst Index). Patients rarely refuse outright. They forget the explanation, can't justify the cost to a partner at home, or simply never hear from the practice again. The four real reasons behind "I'll think about it".

How it works

1. Upload the plan. We read treatment plan PDFs from Dentally or CareStack.

2. The patient gets a private page. Plain-English explanation of each treatment, dentist-reviewed 3D animations, options side by side, and what happens if they wait.

3. Finance is on the page. Monthly options next to the total, using your provider plus 0% short-term finance. More on finance framing.

4. Questions answered at 10pm. A chatbot trained on the plan and your clinic answers questions when the patient is ready to think about it.

5. One-tap acceptance. The patient accepts on the page and your team is notified.

6. Automatic follow-up. WhatsApp, email and SMS reminders for plans not yet accepted. Feedback request at 45 to 60 days captures the real objection.

7. You see everything. Opens, time on page, finance applications and acceptance by clinician.

Results clinics report

"Case acceptance is up 31% in 90 days." Dr Raj Juneja, Face Teeth Smile

"Same-day acceptance is 2× higher than our old PDF flow." Dr Paul Guicherit, The Dentist Amsterdam

"My TCO saved 6 hours a week on follow-ups." Dr Kaveet Patel, York House Dental

Pricing

From £275 per site per month. Founding clinic offer: 6-week risk-free trial, limited places.

Frequently asked questions

What is a good case acceptance rate?

The 2026 UK benchmark average is 42%, with top practices at 75%. Full benchmarks.

Do patients need to download an app or log in?

No. They open a private link on their phone.

Who writes the treatment explanations?

Content is reviewed by dentists. Your clinicians can edit anything before it goes out.

Can we use our own finance provider?

Yes. Your provider's options show alongside 0% short-term finance.

What does the team have to do differently?

Present the plan as normal. The page, reminders and follow-up run from the plan your team already creates.